XMAI vending Pro 520L

Shipping

Where do your products ship from?
We ship from a global network of strategically located warehouses to ensure fast and efficient delivery. Our current warehouse locations include:

• United States – 7 facilities in Los Angeles, San Francisco, Dallas, Houston, Chicago, Florida, and New Jersey
  (Free pickup available at these locations)
• France – Near Paris
• United Kingdom – Near London

How can I get a shipping quote?
Shipping rates vary by device model, quantity, and delivery address. Please contact our sales team for a personalized quote.

How long does shipping take?
For most U.S. destinations, shipping takes 5 to 10 business days. Free warehouse pickup is also available.

Refund and Exchange Policy

Due to the specialized nature of our equipment products, we generally do not accept returns but provide warranty support. However, refunds or exchanges are permitted under the following conditions:

Eligible for Refund or Exchange:

1. Product quality issues that cannot be repaired.
2. Incorrect item shipped.
3. Loss of goods due to logistics errors or force majeure (e.g., natural disasters).

Not Eligible for Refund or Exchange:

1. Damage caused by customer misuse, improper handling, or maintenance.
2. Loss due to an incorrect delivery address provided by the customer.
3. Order errors made by the customer for personal reasons.

We do not accept returns or refunds for the above non-eligible situations.

Is there a return handling fee?

1. We do not charge any fee for processing eligible returns or exchanges.
2. Customers are responsible for covering the return shipping costs.

What kind of after-sales support does your team provide, and how can I contact you?
Our customer support team is available 7 days a week, from 9 AM to 9 PM (EDT). We offer reliable technical assistance, including on-site repairs if needed. For help, please contact us via:
📧 Email: xiaomaibianli@163.com
📞 Phone: +1 816 553 7029

Warranty Policy

What is your warranty policy?
We provide a standard 1-year warranty on all products. Extended coverage is available for $200 per year. For more details, reach out to our team:
📧 Email: xiaomaibianli@163.com
📞 Phone: +1 816 553 7029

App & System Instructions

Where can I find instructions for using your app and system?
We offer comprehensive user guides and step-by-step video tutorials to help you get started. For personalized support, contact us:
📧 Email: xiaomaibianli@163.com
📞 Phone: +1 816 553 7029

Account & Device Activation

How do I set up an account or activate devices?
Account setup typically takes 1 to 2 weeks and does not require the physical device to be on hand. For setup assistance, please contact us:
📧 Email: xiaomaibianli@163.com
📞 Phone: +1 816 553 7029